Quick steps to raise a ticket from the Service Desk portal

If you need technical assistance or information from our Customer Care team, you need to raise a new Service Desk ticket. A new ticket can be created by 3 different ways.

1. Through our mobile app. Go to "Contacts" screen (swipe left twice from Greeting screen), click Email Support.
2. Raise a ticket from the Service Desk portal.
3. Email us on support@dayspringcare.com.au

Quick steps to raise a ticket from the Service Desk portal

• Login to the portal. If you don't have an account, click Sign Up

• Follow the Login or Sign Up process
• Once you logged in to the portal, feel free to browse our Knowledge Base.
• Before you raise a ticket, enter the issue or solution you are trying to find.
• To raise a ticket, click "+ New Support Ticket".

• To make sure the ticket is directed to the right channel, please make sure that you pick the right Contact Reason.
• Enter your email address, name and the subject.
• On the description, please specify your organisation name followed by the detail. You also can attach a file (e.g. screenshot).

• Press Submit to confirm the new ticket.
• One of our Customer Success team will be in touch with you via the email or contact you provided.