About MyHomeLivingCare

My Home Living Care (MHLC), is a registered disability service provider specialising in home and community care support, established in 2009.

We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs.

We currently employ about 80 staff members and 60 clients. We provide assistance with daily living services, such as

• personal care, 

• social support, 

• domestic assistance, 

• overnight supports, 

• SIL and

• Short term and Medium term accommodation.

Challenges

Our challenges were

• Different software products that don’t work well together

• Need tools for our care workers

• Minimise our administrative workload

• Have an end-to-end solution to meet our growing needs, well into the future

Objectives

As the company grow,we  would like to:

• Consolidate all our software needs into one streamlined solution

• Reduce our workload

• Ability to work anywhere

• Provide our care workers with the tools they need to service our clients

The Solution

Using DSC has allowed us to streamline our scheduling, billing and payroll and have everything online/on the cloud.

We can work from anywhere around the world (literally) and be able to ensure all our client’s requested services are covered, bills are sent out and staff are paid on time.

Why do we use DSC Software?

MHLC started using DSC in October 2018 as it was an opportunity to build/mold a software built for providers, opposed to something that is “out of the box”.

DSC allowed MHLC to have a mobile app and track support staff clock in/out and enter shift/progress notes.

The Future

MHLC hopes to branch out to central coast NSW providing SIL services. We also hope to continue growing Sydney and our Wollongong SIL homes as well as in-home care services