From 5 or Fewer to 31 Support Workers: How Claremont Care Uses DSC Software to Support Sustainable Growth

Claremont Care grew from 5 or fewer to 31 support workers while using DSC Software.

Starting package size and subsequent billed worker numbers are based on DSC account history. Current worker count requires final verification.

When John Caballero, Director of Claremont Care, started with DSC in November 2021, he was on the Startup package for up to 5 support workers.

John Caballero, Director, Claremont Care

A System Designed to Support Everyday Operations

Claremont Care needed a practical way to manage the administrative work involved in delivering disability support services.

Its requirements included rostering and scheduling, invoicing, client notes, timesheets, payroll-related processes and mobile access for staff.

DSC Essential provided the functionality Claremont Care was looking for, helping the organisation manage key operational activities within its software environment.

For a provider managing a growing workforce, these capabilities help keep everyday processes organised.

But for John, the value of DSC extended beyond the software itself.

Reliable customer support was one of the original reasons Claremont Care chose DSC, and it has remained an important part of the relationship.

As John explained in his original testimonial:

"The excellent, consistent and reliable support of DSC Software assists Claremont Care in maintaining daily business operations."

Supporting Claremont Care as the Team Grew

As the organisation expanded, DSC continued supporting the operational requirements of its growing team.

John identified three benefits of using the platform:

1. Less Time Managing Daily Operations

DSC has helped Claremont Care minimise the time required to manage its overall service operations.

2. A System That Supports Sustainable Growth

Rather than needing to find another system as the business expanded, Claremont Care has continued using DSC to support its changing operational requirements.

Claremont Care started on a package for up to 5 support workers in November 2021. By October 2022, DSC billed for 9; the figure later rose to 31.

3. Assistance With Auditing Requirements

DSC has also supported Claremont Care in meeting its auditing requirements, helping the organisation manage an important part of operating as a registered NDIS provider.

The original testimonial summarises the relationship between DSC and the organisation's growth:

"By utilising key features of DSC, we have been able to sustainably grow the business and have found a system that supports this continuous growth."

Software That Develops Alongside Its Customers

One aspect of Claremont Care's experience demonstrates DSC's approach to customer relationships.

As the organisation used DSC in its everyday operations, it provided feedback about provider travel functionality.

That feedback helped inform improvements to DSC's software.

This matters because NDIS providers have operational requirements that can be difficult to anticipate without understanding how support workers and administrative teams use a system in practice.

By listening to customers such as Claremont Care, DSC can develop functionality around genuine provider needs.

For Claremont Care, this has meant working with a software company that values customer input as part of its ongoing product development.

Looking Ahead With Confidence

Claremont Care's relationship with DSC began with a straightforward requirement: affordable, functional software backed by dependable support.

Since November 2021, the organisation has grown while continuing to use DSC for its daily operations.

For John, the value of the relationship is not limited to what the software does today. It also includes confidence that DSC can continue supporting the organisation as its requirements evolve.

"We are confident that DSC Software will continue to support our business growth."

John Caballero, Director, Claremont Care

The increase in support workers recorded through DSC reflects Claremont Care's growth during its time using the platform. It does not establish that the software itself caused this growth.

Looking for NDIS Software That Can Support Your Organisation?

Whether you're establishing an NDIS organisation or managing a growing team, finding software that supports your daily operations is an important decision.

DSC Software brings together rostering, workforce management, invoicing and other essential workflows, backed by a team committed to supporting care providers.

See how DSC could work for your organisation.

Book a DSC Software Demo