Solving the Integration Puzzle: Why RLCG Chose DayspringCare Platform

About Real Life Community Group (RLCG)

Real Life Community Group (operating as Real Life Assistants), or RLCG, is a registered NDIS provider and charity dedicated to providing high-quality, flexible supports to NDIS participants in the Illawarra and South Coast regions of NSW. RLCG is focused on a philosophy of choice and control, helping people receive the support and employment opportunities they need to live their best life.

Their comprehensive services include:

• Core Supports: Support Work (Assistance with Daily Living, Social Community & Civic life), Groups, and Everything Else (including laundry, cooking, and personal care).

• Capacity Building: Allied Health (Physiotherapy, Social Work, Exercise Physiology) and Coordination of Supports.

• Social Enterprises: A unique range of supported workplace participation initiatives, including a Car Wash, Dog Wash, Kiosk, Lawn Carers, Maintenance Services, and a Salon, all designed to provide employment opportunities and community engagement.

Challenges

Driven by a commitment to quality and community engagement, RLCG experienced significant growth, which quickly highlighted the limitations of its existing operational technology. The core challenges stemmed from core rostering systems that were not fit for the Australian Home Care industry:

• Disparate Systems and Misaligned Functionality: RLCG relied on multiple, disparate systems to manage operations. Crucially, their previous rostering application was designed for the hospitality industry, and had limited notes functionality during shift clock-outs.

• Business Process Friction: RLCG’s core NDIS processes could not function smoothly due to the previous app's limitations. Tasks like collecting mandatory data, managing funding lines, and tracking complex shift rules were disjointed, resulting in excessive manual correction and workarounds

• Integration and Sustainability: A major differentiator for RLCG has been responsiveness. While global and even other Australian providers were often slow to engage with feedback, DayspringCare operates as a true partner, actively listening to ideas and rapidly integrating feature requests to meet evolving business needs.

Objectives

RLCG sought a dedicated technology partner that could offer a system built specifically for the NDIS Home Care industry. The key objectives were to find a partner with the capacity & capability to deliver according to enterprise needs and demonstrate a commitment to working swiftly on addressing the gap between business process & systems:

• Implement an Industry-Specific Platform: Transition to a system designed from the ground up to support NDIS rules, rostering, and compliance.

• Ensure System Integration: Select a platform that could easily "talk to" RLCG’s established internal IT ecosystem, leveraging their prior technology investment.

• Streamline Workflow and Reduce IT Overhead: Find a solution that embedded the compliance process into the day-to-day workflow, reducing the need for the internal team to continually build custom systems to compensate for vendor shortcomings.

The Solution: An Open and Collaborative Partnership

DayspringCare approached the RLCG partnership by actively demonstrating their capacity & capability to meet their complex integration and system fit requirements. They confirmed that the DayspringCare software was fit for purpose, offering out-of-the-shelf features combined with enterprise capability for configuration and customisation that met RLCG's unique NDIS needs:

1. NDIS-Native Workflows: The entire rostering and billing cycle was transitioned to DayspringCare's NDIS-native system, immediately resolving the friction caused by the previous non-NDIS-focused app and swiftly bridging the gap between RLCG’s business processes and their technology.

2. Seamless Integration for IT Ecosystem: DayspringCare worked closely with Jacob Mulquin and the internal IT team to ensure the new platform integrated smoothly with their established systems, respecting the existing infrastructure rather than forcing a complete overhaul, proving their capacity to deliver on enterprise integration needs.

3. Embedded Compliance Features: DayspringCare’s mobile application featured integrated tools, making it easy for support workers to comply with mandatory checks. This included features for mandatory client files acknowledgement and enhanced progress notes that captured all necessary NDIS data efficiently, as part of the natural workflow.

Why DayspringCare?

The collaboration between RLCG’s in-house IT expertise and the flexible DayspringCare platform proved to be the ultimate solution for scale.

"From the outset, DayspringCare showed genuine willingness to support our enterprise strategy. They weren't just a software vendor; they were a partner who understood the need to work nicely with our established ecosystem. Their proactive listening and hands-on support during the transition were essential—they demonstrated the capacity and capability to deliver a truly tailored solution." — Jacob Mulquin, IT Manager, Real Life Community Group

DayspringCare demonstrated its commitment to the partnership by:

• Capacity & Capability to Deliver: Providing a core product with the enterprise flexibility to be configured for RLCG’s specific NDIS workflows and delivering custom functionality necessary for operational excellence and compliance.

• Working Swiftly on Addressing the Gap: Immediately stopping the unsustainable reliance on internal custom-builds by quickly implementing industry-native features and bespoke configurations.

The Future

With DayspringCare's specialised and adaptable platform, RLCG can focus its internal IT resources on innovation and participant services, rather than managing software deficiencies. The assurance that their technology partner will swiftly adapt and deliver according to their evolving enterprise needs ensures sustained, compliant, and risk-managed expansion into the future.